The warranty period starts from the date of delivery of the product and is as stated below. The entire product, including all its parts, is under the warranty of our Company. In case of malfunction of the product during the warranty period, the time spent in repair is added to the warranty period. The repair period of the product cannot exceed 20 business days. This period starts from the date of notification of the malfunction of the product to the service station, or in the absence of a service station, to the seller, dealer, agency, representative, importer or manufacturer-producer of the product. The consumer can notify the malfunction by phone, fax, e-mail, registered letter or similar means. However, in case of dispute, the burden of proof belongs to the consumer. If the malfunction of the product is not fixed within 10 business days, the manufacturer-producer or importer must allocate another product with similar features to the consumer's use until the repair of the product is completed. If the product malfunctions due to material and workmanship or assembly errors during the warranty period, it will be repaired without any charge under any name such as labor cost, replaced part cost or any other name. Despite the consumer exercising his/her right to repair, if the product; -From the date of delivery to the consumer, provided that it remains within the specified warranty period, malfunctions at least four times within one year or more than six times within the warranty period determined by the manufacturer-producer and/or importer, and these malfunctions continue to prevent the use of the product, *Exceeding the maximum period required for repair, -It is determined that the repair of the malfunction is not possible with a report prepared by the company's service station, or in the absence of a service station, by one of the seller, dealer, agency, representative, importer or manufacturer-producer, the consumer may request the free replacement of the product, a refund or a discount in proportion to the defect. • Malfunctions resulting from the use of the product contrary to the matters stated in the user manual are covered by the warranty. For any problems that may arise regarding the Warranty Certificate, you can apply to the General Directorate of Protection of Consumers and Competition of the Ministry of Industry and Trade. Warranty Period Faucet and Manual Controlled (Cartridge/Gasket) Batteries: 12 (Twelve) years PROVİDO, TAURO, FUEGO, FREZİA, RİTMO, PEDRA, NOVA, GİLDO, TÜLİO, KALIPSO, FELİS, ATROS, ESPİNA (excluding Intermediate Cut-Off Valves), İRİS (excluding Intermediate Cut-Off Valves), SOLUS, FLORUS, PRIMULA, ADRIO, RİOS (including Faucets), NINO, DOKTOR and CHROME-PLATED BATHERS OF THE PHYSICALLY DISABLED SERIES, BUILT-IN BATHROOM and SHOWER BATTERIES, CONCEALED AND UPPER GROUPS (with SAG, SUG and SUD) codes),FKM01,FKM03,CMS03,TMS01,TMS70,TMS05,ATB170 WISER-Q Water and Soap Dispenser Photocell Sink Mixer (FLB09, FLB09-2): 2 (Two) Years Electronic Control (Photocell) Mixers: Body and Chrome Coating 5 (Five) Years; Functional Parts 2 (Two) Years Thermostat Control (Thermostatic) Mixers: 5 (Five) Years Valves: 5 (Five) Years Shower Systems: 5 (Five) Years GPDantik: 2 (Two) Years PVD Gold, PVD Rose Gold, Black, Granite and Copper Oxide Coating: 2 (Two) Years Plastic Products: 5 (Five) Years Conditions Not Covered by Warranty Problems arising from use contrary to the installation and user manual. Faults caused by incorrect installation or faulty installation by the consumer other than authorized service. Problems that may occur in installations without pressure control. (Installations without water pressure regulator or hydrophore) *Ideal Installation Pressure Range: 3–4 Bar Faults that may be caused by construction residues such as sand, mud, linen, etc. if the filtered intermediate tap and filter are not used. Damages that may occur as a result of falling and hitting during loading, transportation, unloading and installation. Faults that may occur on the surfaces of products that remain in construction sites for a long time. Faults that may occur due to incorrect and rough use. Problems that may be caused by calcification. Deformations resulting from the use of cleaners containing acid or abrasive substances. Faults that may be caused by parts used other than original spare parts. Body, cartridge, etc. parts cracking due to freezing. Lack of an approved warranty certificate or invoice.