CORPORATE
- – The focus of our customer satisfaction policy is the feedback of our customers. Therefore, the channels through which our customers will convey their feedback to us and the methods of handling feedback are determined with all transparency to all our staff and customers.
- – The easiest methods have been determined for our customers to reach us with their feedback. Our customers are always informed about the results and details of the feedback in the determined methods. (Our website, customer hotline, factory and sales office)
- – Our customers are knowledgeable in all processes from receiving their feedback to its conclusion. It is one of our basic principles to respond to all feedbacks according to the priority of urgency.
- – Customer feedbacks are resolved among themselves in a fair, fast, reassuring, objective and impartial manner.
- – The resolution method of the feedbacks is absolutely free. In fact, all grievances that may arise from our company are eliminated free of charge.
- – All personal or corporate information of the feedback owner is kept confidential.
- – Feedback is always recorded and the results are kept for accountability when necessary. All activities comply with the relevant legal regulations.
- – All feedbacks (complaints, suggestions, requests…) guide our company for continuous improvement. It is our goal to continuously improve our suppliers and our industry together with ourselves.
- – We always handle customer requests with our understanding of providing quality service.
- – When we receive complaints from our customers, we examine each complaint objectively, carefully and carefully, and offer a solution as a result of this review. We implement permanent improvements in our systems and processes in line with complaints and suggestions.
- – By supporting the participation, sharing and creativity of the employees, we provide environments where they can express themselves and constantly improve themselves. We apply.
