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Guaranty Condition

Guaranty Condition

TERMS OF WARRANTY

  • Waranty period stars from the delivery date and it is as mentioned below
  • The product is under the scope of our company’s guarantee inclusive of all parts of the product.
  • When the product breaks down during the warranty period, the time spent for the repairing of the product is added to the warranty period. The repairing of the product is 20 days maximum. This period starts when the malfunction of the product is informed to the service station, in case there is not any service station available, then it starts from the notification date to either one of the selling agent, dealer, agency, representative, importer or to the manufacturer – producer of the product. The costumer can make breakdown reporting; by the telephone, fax, e-mail, registered and paid letter or quasi ways. In case of any dispute, obligation of prof belongs to the consumer.
  • In case the malfunction of the product could not be repaired within 10 days, then the manufacturer – producer or the importer of the product is obliged to provide another product with similar features to the consumer until the faulty product is repaired.
  • When the product breaks down due to material and labour or due to assembly faults within the guarantee period, the product will be repaired without applying any charge for labour costs, costs of the part changed or for any reason.
  • Although the consumer uses repair rights, if the product break down twice in one year due to the same fault or different malfunction takes place more than four times within a year, with the condition that these take place within the guarantee period from the date the product is delivered to the consumer or total of different break downs exceeds six times within the guarantee period and provided that the non use of the product becomes continuous and the maximum time limit for repairs is exceeded, then the following can be requested; customer can request for exchange of the product free of charge, request for refund of the amount, reduction in the amount in relation to the failure when it is determined that the malfunction can not be repaired with a report that is prepared by the service station related to the product, in case there is not any service station available, by either one of the selling agent, dealer, agency, representative, importer or to the manufacturer – producer of the product.
  • Malfunctions taking place due to the use that is other than the ones stated in the operating manual of the product will not be covered under the scope of the warranty. When there is any conflict with regards to the guarantee certificate, application can be made to the Ministry of Industry and Commerce Protection of the Consumer and Competition General Directory.

CONDITIONS OUTSIDE OF THE SCOPE OF THE WARRANTY

  1. Faults occured due to wrong installation and usage contrary to the user’ manuel.
  2. Faults taking place due to wrong installation available or due to faulty mounting of the product by the consumer other than the authorised service.
  3. Possible problems occurring on the installations that do not have pressure regulation (installations, where water pressure regulation or water pressurisation units are not used)(Ideal operation pressure:3-4 Bar)
  4. Possible problems occurring due to sand, sludge, canvas, construction residues because of the non use of intermediate tap with filter and filter.
  5. Possible problems occurring due to dropping or being impacted during handling, loading, unloading and mounting.
  6. Possible problems occurring on the surface of the products that wait for long times at the construction sites.
  7. Break downs occurring due to misuse or hard use.
  8. Problems related to scaling
  9. Deformations taking place due to use of acids or cleaning materials that contain abrasive substances.
  10. Break downs occurring due to use of parts that are not original spare parts.
  11. Parts, casings, cartridges that crack due to freezing.
  12. Absence of approved warrenty certificate or invoice.
  13. Misuse the products.

WARRANTY PERIOD

  • Faucet and Manually Operated (with Cartridge/Gasket) : 5 (Five) Years
  • Electronically Operated (Photocell) Armatures: Body and Chrome Coated 5 (Five) Years, Functional Units 2 (Two) Years
  • Thermostat Operated (Thermostatic) Armature : 5 (Five) Years
  • Valves : 5 (Five) Years
  • Shower Systems : 2 (Two) Years
  • GPDantik: 2 (Two) Years
  • Plastic Products: 5 (Five) Years
  • PVD and Copper Plated products: 2 (Two) Years
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